Lusta LED offers returns within 7 days of receipt of delivery.
1. If the item(s) are returned in its original condition and the packaging is in as good as new condition, we provide a full refund of the item(s).
2. All goods returned will be inspected for damage and authenticity upon receipt. LUSTA reserve the right to refuse to refund or replace and return the item(s) to you.
3. If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 7 days of receipt for a refund. Please be aware that we will not refund your postage costs, and will not pay the return shipping fee, as there is no error on our part.
4. Items should be returned to our return address as instructed. If the goods are returned to the wrong address, we reserve the right to refuse to refund if the goods are not received by our return centre.
5. Items returned without an RMA (Return merchandise authorization) will not be accepted and will be returned to sender.
Orders We Do Not Accept Return
1. For international orders, any additional fees for dispatch internationally, duty, or local tax are also all non-refundable.
2. Customized products cannot be returned. Product warranty is available.
3. Order over $1,000 cannot be returned. Please kindly test sample at first. Product warranty is available.
4. If any item arrives damaged or incorrect please contact our customer service team within 14 days of delivery for a replacement order. Items not claimed as damaged after this period may not be authorized for replacement.
5. Goods returned without an authorized returns number will not be accepted and will be returned to sender.
6. Returned merchandise must be in saleable condition, with manufacturer's original packaging.
Please contact us by email([email protected]) and provide us the order number to help us track and trace your parcel, so that you get your refund as quickly as possible.
We issue refund within 3-7 business day after we receive return.